A: Your goods arrived are badly damaged.
贵方的货物抵达时损毁严重。
B: That's because something goes wrong in the delivery process.
那是因为运货过程出了问题。
A: We claim for all our loss.
我们要求赔偿所有损失。
B: We cannot hold ourselves responsible for it but insurance company.
不是我们为其承担责任，而是保险公司。
A: I beg your pardon.
请您再说一遍。
B: I mean the claim should be referred to the insurance company.
我方的意思是贵方应该向保险公司索赔。
A: We will think about it.
我方会考虑的。
