A: May I help you?
B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time.
A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?
B: It should be under Leslie Smith. The number is 184796 A.
A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?
B: Yes.
A: Is there the correct billing address?
B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.
A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.
B: Thank you.
