Handling a Complaint 处理服装染色投诉英语句型
We're very sorry that we can't help you.
I'm sorry to bring you inconvenience.
I'm sure we'll do that immediately.
We apologize about the quality.
Handling a Complaint 处理服装染色投诉英语对话
A:I bought this blouse here last week. A few days ago, after I washed it and the color ran...
B: you must have washed it in very hot water.
A: No, I didn't. I did according to the washing instructions.
B: I' m sorry, sir. I' d like to help you but I can' t exchange it.
A: Well then I suppose I have to see the manager.
( Smith goes to see the manager to make a complaint. )
Smith: Excuse me, are you the manger?
Manager: Yes, what's wrong?
Smith: Look at the neckscarf! When I washed it, the color faded.
Manager: Oh, let me have a look. Exactly. But it never happened before.
Smith: Um, there's always the first time, isn't it?
Manager: Anyhow, you know, I can' t see what we can do.
Smith: Dear sir, may I bother to remind you of the sentence on top of your building-
"We give our customers satisfaction. "?
Manager: Yes, that's it.
Smith: But how can I be satisfied?
Manager: Um...May I have a closer look at it?
The color is O.K. exespt for a flaw, one of the threads in a different coinr.
Smith: A flaw? I...I can't see a flaw.
Manager: Surely there is. O.K, we are to change it because of the flaw.
