7.1 Agree to Settle a Claim 答应对方索赔
M: The consignments of chemical instruments have just reached us. We have to lodge a claim against you for inferior quality I am afraid.
W: Is there anything wrong?
M: We bought 1,000 sets of chemical instruments from you, but there are 40 not up to the standard.
W: It's hard for us to believe it. Our instruments have been the best quality for years. Have you any reliable evidence?
M: Here is the survey report from a well-known public surveyor in London. You may inspect the defective instruments personally
W: Well. According to the contract, we are responsible for repairing or replacing those defective instruments. We’ll send our technicians to repair them.
M: Forty faulty instruments means that 4% are not up to the standard. You should compensate us for 4% of the total account on the contract, as well as for the inspection fee.
W: I am sorry about the quality problem, but I propose we compensate you for 3% of the total value apart from the inspection fee.
M: All right. In that case we are still willing to do business with you.
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