99%的决策都是可以更改的。
9. The biggest challenge with growth is keeping everyone aligned.
快速增长带来的最大挑战，就是如何让每个员工找到合适自己的位置。
10. Price differentiation doesn't last long but customer service does.
价格战走不远，客户服务才是根本。
11. Build relationships before you need them.
打好各种人际关系，日后会帮到你。
12. You should be opinionated about your product when considering customer suggestions.
不要被用户的意见左右。
13. Don't burn any bridges as it is a small world.
不要过河拆桥，世界很小，保不准哪天你们会再遇到。
14. Empower customers to help sell new customers.
让客户成为你的销售员。
15. You only get one first impression.
你只有一次机会给别人留下第一印象。