【视频欣赏】
【听力文本】
Remember these tips next time you’re faced with a frustrating person you just don’t know what to do with.
You Will Need
Thick skin
The ability to be forthright
Space
Listening skills
Patience
Empathy
Step 1: Know the types（了解对方的性格）
Know the types of difficult people, and determine which type you’re dealing with. Common ways to be difficult include passive-aggressiveness, open aggressiveness, constant complaining, and destructive criticism.
Step 2: Realize whose problem it is（弄清是不是自己的问题）
Understand whether this is even your problem. Difficult people are usually being that way because they’re unhappy about something else.
Do not take the person’s behavior personally.
Step 3: State your feelings（说出自己的感受）
State your feelings, clearly and directly, and don’t be afraid that the difficult person will think you’re angry. Anger isn’t always bad. It can be a signal that something is wrong. At the very least, you will alert the difficult person to your feelings.
Step 4: Avoid the difficult person（尽量减少与难打交道的人接触）
If they continue being difficult, limit the person’s access to you. Walk away from the situation. Do not waste your energy trying to win a fight.
Step 5: Listen（聆听）
After you’ve taken a break, if they still want to talk and are willing to have a civilized discussion, listen carefully to the other person. Wait until they are finished talking, and then express your own feelings.
Try to empathize with the difficult people in your life, which can help you maintain a sense of control over the situation.
Step 6: Learn from mistakes（吸取教训）
Stop talking about the situation once it is over. Learn from the situation so you can prevent it from happening again.