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The recruits live together for two years at a training center, one in each city, but food service makes up just part of their lessons. They learn English and play soccer, but also take 36 workshops that cover everything from personal finance to sex education.
The rigorous application and vetting process requires that the trainees start between ages 16 to 22 and come from disadvantaged backgrounds. More than 500 Vietnamese have graduated with a certificate accredited by Box Hill Institute, which provides vocational education in Australia and through international partners.
Soon, Bui Viet An will count himself among those alumni. Having lost both parents by age 10, he grew up with grandparents in a thatch-roof house that, one year, blew apart in a storm.
“I wasn’t happy, because it was just my grandparents and they were sick,” An, 23, said during a break from his training. “From seventh grade, I would go to school in the morning, and in the afternoon go look for work.”
He was bussing tables at a noodle shop, sometimes as early as 5 a.m., and as late as 2 a.m., when he heard about KOTO. After he graduates at year’s end, An hopes to work at a five-star hotel.
At this stage in its transition, KOTO is moving to shed the image of charity and become a self-sustaining business. The organization has had its share of lean years, relying on government, corporate, and private donors because its restaurants still don’t make enough profit to fund the training, which costs an estimated $10,000 per student.
Pham, dubbed a Young Global Leader by the World Economic Forum last year, talks about turning a profit by diversifying the enterprise, maybe expanding into the hotel business and setting up in other countries. He wants people to come to KOTO for the quality, not just the philanthropy, but says it will remain a “business with heart.”