modal verb - n. a verb that is usually used with another verb to express ideas such as possibility, necessity, and permission
willingness - n. the act of doing something or being ready to do something without being persuaded
contraction - n. the act or process of making something smaller or of becoming smaller
malfunction - v. to fail to function or work properly
customer - n. someone who buys goods or services from a business
overwhelm - v. to cause someone to have too many things to deal with
context - n. the words that are used with a certain word or phrase and that help to explain its meaning
coat - n. an outer piece of clothing that can be long or short and that is worn to keep warm or dry