Shanghai-based Spring Airlines is engaged in a heated debate regarding consumer rights. The company has blacklisted a few passengers and refused to sell air tickets to them. But questions are popping up as to whether airlines have the power to create blacklists.
Spokesman Zhang Wuan of Spring Airlines says the company has to do it due to the passengers' unruly behavior.
"We can totally understand the passengers' feeling regarding delayed flights, but some passengers behaved so irrationally such as refusing to board the plane, blocking the boarding gate and preventing other passengers from boarding the plane. So we came up with the list."
A passenger surnamed Liu complained to the media that she w
