When Peters learned that he was being fired, he went to see the head of human resources. "Since I've been with the firm for so long," he said, "I think I deserve at least a letter of recommendation."The human resources director agreed and said he'd have the letter the next day. The following morning, Peters found a letter on his desk. It read, "Jonathan Peters worked for our company for 11 years.When he left us, we were very satisfied."